Payonomy | Customer Support

Whatever the size of our clients, we aim to provide the professional service they expect.

Support Model

We provide UK Business Hours support coverage via our helpdesk who provide level 1 support for all change and incident management.

Fault issues

Should there be any Payonomy-related fault issues, we urge all clients to report them to our helpdesk immediately by emailing support@payonomy.com

Once received, an automated fault ticket will be raised and assigned to the appropriate solution source.

As soon as the issue has been resolved, an email will be sent to the client informing them of the resolution. The fault ticket will then be updated and closed by the helpdesk here at Payonomy.

Service issues

Should there be any Payonomy-related service issues regarding additions, changes and amendments we urge all clients to report them to our helpdesk by emailing
support@payonomy.com

Once received, an automated ticket will be raised and assigned to the appropriate solution source.

As soon as the issue has been resolved, an email will be sent to the client informing them of the resolution. The fault ticket will then be updated and closed by the helpdesk here at Payonomy.